Vacancy Detail

Minimum Bachelor’s degree (S1) in Communication, Marketing, Business Management, Hospitality, or a related field.
Fresh graduates are welcome to apply; experience in Customer Service, Customer Care, Tenant Relations, Hospitality, or a related position will be an advantage.
Good understanding of customer service, complaint handling, customer experience, and tenant relations.
Able to handle customer and tenant inquiries and complaints, and coordinate with relevant departments to ensure proper issue resolution.
Strong communication and interpersonal skills, customer oriented, responsive, patient, and able to work effectively as part of a team.

Provide service and information to customers and tenants in accordance with established service standards.
Handle and follow up on customer and tenant inquiries, complaints, feedback, and needs.
Coordinate with relevant departments in handling customer and tenant issues and ensure proper follow up.
Build and maintain good relationships with customers and tenants through responsive communication and service.
Record and document customer and tenant feedback, and assist in preparing reports related to customer care and tenant relations activities.

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