Vacancy Detail

Minimum Bachelor’s degree (S1) in Communication, Marketing, Business Management, Hospitality, or a related field.
Minimum 2–3 years of experience in Customer Service, Customer Relations, Tenant Relations, Hospitality, or a related position, preferably in the property, mall, retail, or hospitality industry.
Good understanding of customer service, tenant relations, complaint handling, and customer relationship management.
Able to handle and resolve customer and tenant complaints, coordinate with relevant departments, and ensure proper follow-up in accordance with service standards.
Strong communication, problem-solving, and negotiation skills, service-oriented, and able to build and maintain good relationships with customers and tenants.

Supervise and ensure customer care and tenant relations services are carried out in accordance with established service standards.
Handle and follow up on customer and tenant complaints, feedback, and needs, ensuring effective resolution.
Coordinate the resolution of customer and tenant issues with relevant departments and monitor the follow-up process.
Build and maintain good relationships with tenants and conduct regular communication to ensure their needs and satisfaction are properly addressed.
Monitor customer and tenant feedback, prepare service reports, and conduct evaluations to improve the quality of the customer experience.G

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