Vacancy Detail

Requirements:

• A Bachelor degree in Business Administration, Hotel and Restaurant Management, or related major.
• Minimum 2 years of experience in the spa, guest services, front desk, sales and marketing, or related professional area.
• Hyper focused on delivering exceptional guest experiences and achieving revenue target.
• Up to date on current industry trends and best practices.
• Skilled in marketing and sales, able provide marketing and sales training for the wellness team.
• Proven track record in driving business performance, managing budgets, and operational metrics.
• Passion for mindfulness, holistic wellness, and luxury hospitality.
• Placement at Summarecon Mall Bekasi

Job Description:

• Provide excellent customer service and handle guest feedback professionally.
• Train and develop the wellness team how to upsell in order to meet performance targets.
• Develop and execute marketing plans that align with the overall business objectives and revenue targets.
• Plan and manage promotional campaigns for spa services, memberships, and special events.
• Create engaging marketing campaigns across social media platform
• Work closely with Wellness Manager and Wellness Reception team to ensure marketing efforts support conversion goals.
• Monitor and analyze marketing performance, adjusting strategies as needed to maximize impact
• Monitor financial performance and implement cost-saving strategies.
• Ensure compliance with health, safety, and hygiene standards.
• Regularly update SOPs and operational guidelines for efficiency.
• Build strong relationships with members and VIPs.

SPA OPERATIONS:

• Organize and implement for sales call and telemarketing program.
• Ensure all marketing materials align with Juvia’s brand standards and positioning.
• Create compelling content for digital and print channels, including website, social media, and brochures.
• Coordinate photoshoots and video production to enhance brand storytelling and guest engagement.
• Oversee copywriting for marketing collateral, ensuring consistency and high-quality messaging
• Manage social media accounts, ensuring regular updates and engagement with followers.
• Plan and execute digital marketing campaigns, including email marketing and paid advertisements.
• Optimize the website and online booking platforms for visibility and conversion.
• Monitor online reviews and guest feedback, implementing strategies to enhance reputation management.
• GUEST RELATIONS:
• Having potential data base for the sales target.
• Develop and maintain relationships with members, VIPS, influencers, media, and wellness industry partners.
• Coordinate press releases, media features, and collaboration opportunities to enhance brand exposure.
• Organize and support promotional events, including wellness workshops and member-exclusive activities.
• Identify and engage potential brand ambassadors and sponsorship opportunities.

STAFF MANAGEMENT:

• Train and develop the wellness team how to upsell in order to meet performance targets.
• Work closely with internal teams to ensure seamless execution of marketing initiatives.
• Ensure all marketing materials are updated, relevant, and accessible for the team.
• Assist in other tasks as required to contribute to the overall success of the spa and wellness business.
• Demonstrate a professional demeanor at all times, particularly regarding punctuality, appearance, and general manner.

FINANCE & COMMERCIAL:

• Monitor and analyze daily/monthly financial reports and set short-term and long-term action plans as necessary.
• Monitor KPI reports daily and take necessary actions timely to achieve the financial budget.
• Ensure each staff member's capacity is maximized with proactive incentive schemes and training throughout the year.
• Produce analytical reports on key operating performance statistics as necessary.

HEALTH, SAFETY & HYGIENE:

• Ensure all health and safety guidelines are adhered to and that all new staff receive instruction as part of their spa induction programme.
• Ensure the cleanliness of all spa facilities and image are in line with agreed standards and reviewed with key staff regularly.

OPERATIONS/GENERAL:

• Contributing to the overall success of Company. Regularly update manuals and workbooks to ensure all operational procedures are carried out as prescribed.