Vacancy Detail

Bachelor’s degree in Sports Management, Hospitality Management, or related field
Minimum 3 years of experience in sports facility management.
Knowledge of budgeting, scheduling, and operations in a sports facility
Strong leadership and team management skills
Excellent communication and customer service skills
Passion for sports, fitness, and promoting healthy lifestyles.
Positive attitude and strong work ethic
Proficiency in Microsoft Office (Microsoft Word, Excel, and PowerPoint)
Good English communication skills
Placement at Summarecon Mall Bekasi

Oversee daily operations of the sports center, ensuring smooth and efficient service
Manage and supervise all sport center programs (pool, tennis, badminton, basketball, futsal, etc.)
Lead and develop staff performance across all departments
Coordinate with marketing team for program promotions and membership growth
Monitor facility maintenance, cleanliness, and safety compliance
Handle customer feedback and resolve issues to maintain high satisfaction
Plan and execute events, classes, and activities in line with the center’s goals
Prepare reports and ensure all operational targets are achieved

Oversee the day-to-day operations of the entire sports center
Schedule and supervise regular cleaning, preventive maintenance, and safety inspections for all equipment and facility areas.
Coordinate repairs and upgrades in collaboration with vendors, contractors, and facility maintenance staff.
Ensure the facility complies with all local, state, and national health and safety regulations.

Staff Management & Development

Lead, schedule, and evaluate the performance of staff.
Provide training and motivation to improve service quality.
Conduct regular performance reviews, schedule staff shifts, and manage payroll records in coordination with HR.

Program Development & Delivery

Develop and manage sports and fitness programs based on member needs and current trends.
Create an annual calendar of activities, events, and community programs.

Membership Services & Customer Experience

Develop and maintain strong relationships with members and guests to encourage participation and retention.
Resolve complaints and incidents promptly and professionally.

Financial & Reporting

Marketing, Promotion & Community Engagement

Collaborate with the marketing team to promote Sport Center programs and facilities.
Support membership sales and retention goals.

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