Vacancy Detail

Requirements:

Requirements:

• Bachelor's degree in Health Sport, Business Administration, or a related Major.
• Maximum age of 40 years old.
• Well-groomed and physically fit, with a professional and energetic presence
• Minimum of 3 years of experience in gym or fitness center management.
• Fitness-related certifications are preferred.
• In-depth knowledge of fitness programs, fitness equipment, and health trends.
• Proven leadership experience in the fitness industry or related field.
• Strong communication and interpersonal skills, with the ability to motivate and inspire staff and members.
• Excellent organizational and problem-solving abilities, with a focus on delivering exceptional customer service.
• Positive attitude and strong work ethic.
• Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
• Good English communication skills.

Job Description:

Job Description:

• Develop and oversee effective fitness programs for members.
• Manage all aspects of gym operations, including staffing, scheduling, and member services.
• Lead and train gym staff to deliver high-quality service.
• Ensure all fitness equipment is in good condition and meets safety standards.
• Coordinate with the marketing team to promote gym classes and services.
• Handle customer complaints and provide solutions to improve customer satisfaction.
• Monitor fitness trends and develop innovative programs that meet members' needs.

Identify and select external partners to collaborate with the fitness center, especially in café areas

Operational Management:

• Oversee and manage daily operations of the fitness area, including gym management, class studios, and other facilities.
• Ensure fitness equipment functions well, conduct routine maintenance, and address repairs as needed.
• Guarantee cleanliness, safety, and comfort in the gym environment and sports facilities.

Program Development & Implementation:

• Develop innovative fitness programs tailored to member needs.
• Collaborate with instructors and personal trainers to design engaging fitness class schedules.
• Identify the latest trends in fitness to enhance the quality of offered programs.

Member Engagement & Retention:

• Ensure excellent service for members and provide prompt responses to inquiries or complaints.
• Build strong relationships with members to enhance satisfaction and loyalty.
• Collect feedback from members to improve programs and services.

Staff Management & Training:

• Recruit, train, and supervise the fitness team (instructors, personal trainers, gym staff) to deliver the best service.
• Provide guidance and motivation to the team to achieve performance targets and service standards

Sales & Marketing:

• Collaborate with the marketing team to promote the sports club and fitness programs to the public.
• Develop strategies to increase membership through promotional programs, events, or partnerships with external parties.

Budget & Financial Management:

• Manage the operational budget of the club, including expenses for equipment, staff, and fitness programs.
• Monitor revenue and costs, and provide monthly reports to management regarding the club's finances.
• Identify opportunities to enhance profitability through operational efficiency or service improvements.

Health & Safety Compliance:

• Ensure all safety and health procedures are followed according to standards, including training staff on emergency protocols.
• Manage policies and procedures related to member and staff health, including handling injuries or other incidents.
• Coordinate with the team to ensure all members comply with sports club rules, including proper equipment usage.

Customer Service & Client Relations:

• Build positive relationships with members and ensure each member has the best  experience.
• Provide solutions to member issues or complaints with a proactive and professional approach.
• Act as the main contact for all fitness service-related matters.