Vacancy Detail

Requirements:

• Bachelor’s or Master’s Degree in Business Management, Hospitality, or related field
• Minimum 5 years of experience in senior management roles, preferably in club, hospitality, or lifestyle business
• Knowledgeable in sport and wellness trends, operational best practices, and customer service excellence
• Proven leadership skills with strong strategic thinking and operational execution
• Excellent communication and stakeholder management abilities
• Familiar with corporate governance and budgeting processes
• Familiar with government regulations related to health, safety, and wellness operations
• Proficient in strategic planning, performance management, and financial reporting
• Positive attitude and strong work ethic.
• Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
• Good English communication skills.

Job Description:

• Lead and manage daily operations of all club facilities
• Plan, direct, and execute strategic and operational policies in alignment with the company’s vision, mission, and values
• Develop annual, mid-term, and long-term strategies to ensure business growth and sustainability
• Plan and manage operational budgets, monitor revenue, control costs, and ensure profitability
• Set and monitor KPIs based on corporate strategies to drive performance
• Supervise and evaluate staff performance across club operations; ensure ongoing training and development
• Build partnerships and maintain relationships with vendors, suppliers, and strategic stakeholders
• Ensure operational excellence across all departments of the club
• Lead, develop, and manage the overall performance and capability of club employees

Strategic Planning & Execution

• Develop and implement short-term, mid-term, and long-term strategies for the club operations in line with company vision and business goals.
• Translate corporate directions into actionable plans, programs, and policies that enhance the club’s performance and member satisfaction.

Operations Management

• Oversee the daily operations of all club facilities, including gym, swimming pool, tennis courts, badminton courts, futsal court, basketball court, and spa.
• Ensure that all facilities operate efficiently, safely, and in accordance with SOPs and regulatory requirements.
• Monitor the implementation of daily operational checklists, cleanliness, and readiness of all facilities.

Program & Service Development

• Design and implement innovative fitness, sport, and wellness programs that cater to different member demographics.
• Collaborate with fitness trainers, instructors, and spa therapists to maintain high service standards and program variety.

Team Leadership & Human Resources

• Lead, supervise, and coach the club team, ensuring clear delegation, accountability, and performance evaluation.
• Plan and execute training programs including customer service, safety, and technical skills development for all staff.
• Promote a high-performance, customer-focused culture across departments.

Membership & Customer Experience

• Work closely with the membership and customer care teams to ensure a seamless member journey and personalized service experience.
• Handle escalated customer complaints and feedback, ensuring timely resolution and high customer satisfaction.

Facility & Asset Management

• Ensure all equipment and infrastructure across the club facilities are well-maintained, functional, and meet safety standards.
• Oversee maintenance schedules and coordinate with engineering and third-party vendors for any repairs or upgrades.

Financial Management & Reporting

• Prepare and manage operational budgets, monitor financial performance, and control operational expenses across departments.
• Analyze monthly, quarterly, and annual financial and operational reports to ensure key performance indicators (KPIs) are met.

Marketing & Business Development

• Collaborate with the marketing team to develop promotional strategies, events, and campaigns that drive foot traffic, engagement, and membership sales.
• Identify business growth opportunities and partnerships to expand the club's offerings and reach.

Compliance & Risk Management

• Ensure the club operates in compliance with health, safety, and regulatory standards.
• Manage risk assessment procedures and emergency response protocols.

Stakeholder Relations

• Maintain strong relationships with internal departments, key tenants, government bodies, vendors, and corporate partners.
• Represent the club in community and industry events to enhance visibility and networking opportunities.