Vacancy Detail

Position

City / Unit

Type

Position

Coordinator – Tenant Relation (Summarecon Villaggio Outlets)

Coordinator – Tenant Relation (Summarecon Villaggio Outlets)

25 Aug - 30 Nov 2025

City / Unit

SUMMARECON VILLAGGIO OUTLETS

SUMMARECON VILLAGGIO OUTLETS

Type

Experience Level

25 Aug - 30 Nov 2025

Experience Level

Requirements:

  •           Bachelor Degree any major
  •           Minimum 3 years experience in relevant industry - Retail, Hospitality, FMCG etc
  •           Fluency in English is a must
  •           Fluency in MS Office (including Excel, Powerpoint, etc)
  •           Willing to work onsite at Summarecon Villaggio Outlets, Karawang

Job Description:

  • Tenant engagement: Manage Communications with Tenants, Run structured floor walks with TROs, weekly/monthly check-ins and reports, manage day-to-day comms and follow-ups through TROs
  • Surveys & feedback: Execute Tenant NPS/CSAT and publish concise reports and action plans
  • Performance reporting: Validate data submissions from Tenants collected by TROs/Finance and through Loyalty Program; deliver clear weekly/monthly dashboards (sales, footfall, ATV, conversion)
  • Business insights: Measure performance and KPIs assigned and flag risks/opportunities and brief Marketing/Operations with specific, measurable actions.
  • Competitor intelligence: Maintain a simple cadence on brand mix, promos, pricing, and VM
  • Leasing support: Keep leasing trackers current (pipeline, renewals, NLA, critical dates) and assist with Management packs
  • New store openings: Own pre-opening checklist with Ops (handover, fit-out, signage/VM, systems, training) through soft/opening
  • Team leadership: Prioritize and delegate admin/reporting to TROs; uphold data accuracy and service standards as prescribed

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