Vacancy Detail

Requirements:

• Bachelor's degree in Management, Marketing, or related field.
• Min. 3 years of experience in sales/marketing, preferably in Sport, Gym, & Wellness industry.
• Strong communication, negotiation, and interpersonal skills.
• Creative, target-oriented, and strategic thinker.
• Proven leadership and team management skills.
• Positive attitude and strong work ethic.
• Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
• Good English communication skills.

Job Description:

• Develop and execute sales strategies to increase new memberships and meet revenue targets.
• Collaborate with the Sport Center Manager, Gym Manager, and Wellness Manager to create attractive membership programs and promotional campaigns.
• Collaborate with marketing, digital, and operations teams to drive membership growth.
• Analyze data to track member trends, behavior, and identify areas for improvement.
• Provide excellent service and maintain strong relationships with current and potential members.
• Handle member inquiries, feedback, and complaints with professional follow-up.
• Ensure accurate reporting on membership performance, retention, and financials.

Membership Program Management & Strategy

• Manage membership programs and design strategies to attract and retain members, with a clear focus on meeting and exceeding membership targets.
• Develop membership packages designed to fit to market needs and improve loyalty programs to achieve growth goals.
• Work closely with the Sport Center Manager, Wellness Manager, and Gym Manager to align sales strategy with available facilities and programs.

Data Analysis & Improvement

• Analyze membership data to identify trends, understand member behavior, and pinpoint areas for improvement, helping to meet or exceed target metrics.
• Generate reports on membership performance, revenue, and trends to support strategic decision-making aimed at hitting targets.

Sales & Marketing Collaboration

• Collaborate with the marketing team and related departments to effectively promote membership programs.
• Use creative marketing strategies to attract new members, boost retention, and achieve growth goals.

Customer Service & Relationship Management

• Provide excellent service and maintain strong relationships with membership members.
• Offer solutions to member inquiries and complaints, ensuring all needs are met promptly and professionally.

Event Management & Member Engagement

• Collaborate with the Sport Center Manager, Gym Manager, and Wellness Manager to Organize exclusive member events, such as health seminars, fitness workshops, or social gatherings, to enhance engagement and loyalty.
• Build a strong community among members through activities that foster connections between members and the sports club team.

Budget & Financial Management

• Prepare and monitor budgets, ensuring established financial targets are met.
• Increase new memberships and meet revenue targets.
• Ensure membership programs operate efficiently to maximize profitability.
• Produce monthly reports on membership numbers and revenue, ensuring accuracy in financial data.

Membership Administration & Reporting

• Prepare monthly reports on membership numbers, retention rates, and revenue, aligning with overall membership targets.
• Oversee payment and contract administration, ensuring all transactions are handled accurately.

Innovation & Market Awareness

• Stay updated with industry trends and competitor offerings.
• Recommend new services, pricing models, or promotions based on market movement.